Customer Help
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We’re here to help you every step of the way.
Customer Support Center
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Common purchase queries answered
Orders and Delivery
Instantly. All products are delivered electronically: as soon as your payment is confirmed you receive your license key and the loader file needed to activate the product.
They are included in your order confirmation and are always available in My Account. If anything is missing, open a ticket in the Support Center above.
An account lets you access your orders, license keys and downloads at any time. You can create one on the My Account page.
No. Auto-renew is off by default. You can turn it on yourself, and you can cancel at any time from your account or by contacting support.
If something isn't working
Refunds and Replacements
Because our products are digital, refunds are available only if a product is defective or not working as described, was not delivered, or was purchased twice by mistake. See the full Refund Policy.
Contact support within 72 hours of purchase with your order number, purchase date and a description of the issue. We reply with a decision within 5 business days.
Open a ticket in the Support Center above. Our team will help you troubleshoot, and if the product is defective we will offer a replacement, exchange or refund.
No. Licenses are for personal use only. Sharing or reselling keys or loader files is not allowed and voids refund eligibility.