1. Introduction
Thank you for shopping at Game Glitch. We are committed to providing high-quality game software tools and ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.
2. Game Software Tools
All products sold on Game Glitch are game software tools delivered electronically. Upon successful payment, you will receive:
- A license key granting you the right to use our software tools.
- A loader file required to activate and run the product.
By completing your purchase, you acknowledge that these digital items are available to you immediately and that you waive your right to a cooling-off period, except where mandated by local laws.
3. Refund Eligibility
Due to the nature of digital products and license-based software tools, we maintain a strict no-refund policy except under the following circumstances:
- Defective Products: If the software or license key is defective or not functioning as described, you may be eligible for a refund or exchange.
- Non-Delivery: If you do not receive your license key or loader file due to technical issues on our end.
- Duplicate Purchase: If you accidentally purchase the same license or software tool more than once.
Note: Depending on your jurisdiction, additional consumer rights may apply, particularly for purchases made in the European Union or other regions with stringent consumer protection laws.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of Mind: You no longer want the software after receiving the license key and loader file.
- Compatibility Issues: The product is incompatible with your specific game, server, system, or software environment.
- Lack of Technical Knowledge: You are unable to use the software due to lack of understanding or technical skill.
- Violation of Terms: You have violated our Terms and Conditions or engaged in fraudulent activities.
- Unauthorized Sharing: Sharing or reselling our license keys or loader files is prohibited and voids any refund eligibility.
5. Requesting a Refund
To request a refund under the eligible circumstances, please follow these steps:
- Contact Support: Use our Contact Form or our Online Support within 72 hours of your purchase.
- Provide Information: Include your order number, purchase date, and a detailed description of the issue.
- Await Response: Our support team will review your request and may ask for additional information or troubleshooting steps.
- Resolution: We will inform you of our decision within 5 business days. If approved, refunds will be processed to your original payment method.
6. Exchanges and Replacements
In cases where the software is defective or not functioning as described, we may offer an exchange or replacement instead of a refund. Our support team will assist you in troubleshooting the issue or providing an alternative solution.
7. Scope of Support
We offer full and complete support for all aspects of installing, configuring, and using our game software tools. Our dedicated support team will work with you to resolve any technical issues, provide in-depth troubleshooting, and offer guidance to ensure your product functions as intended.
8. Chargebacks and Disputes
Initiating a chargeback or dispute without contacting us first is considered a violation of this Refund Policy. We reserve the right to suspend your account and revoke access to our services if a chargeback is initiated without prior communication.
9. Customer Responsibilities
As a customer, you are responsible for the following:
- Review Product Details: Before purchasing, ensure that the software tool meets your requirements and is compatible with your system or game environment.
- Seek Assistance: If you encounter issues, please contact our support team for help before requesting a refund.
- Security: For security, use all our loaders and software on an external USB or disk.
10. Subscription Plans
If you purchase a subscription-based product or service from Game Glitch, the following terms apply:
- Auto-Renewal (Opt-In): By default, auto-renew is not enabled for your subscription. You may enable auto-renew manually; if you do so, your subscription will automatically renew at the end of each billing cycle unless you cancel prior to the renewal date.
- Billing Cycle: Once enabled, your subscription is billed on a recurring basis per the cycle indicated during checkout (e.g., monthly, quarterly, yearly).
- Cancellation: You may cancel your subscription at any time through your account settings or by contacting our support. However, any unused portion of the subscription period is generally non-refundable.
- Refunds for Subscriptions: Refund requests for subscriptions are assessed similarly to our digital product policy. No refunds are provided for partial use of a billing cycle unless otherwise stated by local law.
11. International Sales & Local Laws
We sell our products and services worldwide. While we strive to maintain a uniform policy, some regions (e.g., European Union) grant specific rights regarding digital goods and refunds. If local consumer protection laws in your jurisdiction impose additional or different rights or obligations, those laws will take precedence over this policy where applicable.
12. Modifications to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.
13. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us:
- Contact Form: https://game-glitch.com/contact
- Online Support: https://game-glitch.com/customer-help
By making a purchase on Game Glitch, you acknowledge that you have read, understood, and agreed to this Refund Policy.